Terms and conditions
The present conditions serve the purpose of defining the General Sale Conditions between JEF and the User, from the moment of purchase to the various services provided by JEF, such as payment methods and order delivery conditions.
The User may place an order online at www.jefstore.com
In order to successfully complete your order, you are required to provide personal data namely, email, name, address, taxpayer number, telephone number, and other data necessary for the registration and purchase of the items advertised. The User must fill in all mandatory fields, duly marked.
By making an online purchase, the User expresses, without reservations, total and complete acceptance of the general terms and conditions of sale, the prices and the description of the products envisaged by this transaction. These general conditions of sale shall be the only ones applicable between the two parties. In the event of the product being unavailable, JEF undertakes to notify the User and to reimburse the amount paid within a 10 (ten) days reference period, except in case of exceptional situations dully justified, from the date that the unavailability has been acknowledge.
The deadlines set forth above may be longer by reasons not imputable to the supplier, duly justified by the responsible for the delivery stage.
We provide a fast and efficient delivery service to many countries. We prepare our orders carefully and partner with the best carriers.
Delivery terms by destination area:
Mainland Portugal – Delivery in 1-2 business days (after shipping)
Up to 49.99€: 5.00€
Equal or Above 50€: FREE OF CHARGE
Azores and Madeira – Delivery in 2-3 business days (after shipping)
Up to 49.99€: 5.00€
Equal or Above 50€: FREE OF CHARGE
Spain – Deliver in 1-2 business days (after shipping)
Up to 79.99€: 8.00€
Equal or Above 80€: FREE OF CHARGE
Germany, Austria, Belgium, Corsica (FR), Denmark, Slovakia, Slovenia, France, Netherlands, Hungary, Italia, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Poland, United Kingdom, Czech Republic, Sweden, Switzerland. Delivery in 2-7 business days (after shipping).
Up to 149.99€: 15.00€
Equal or Above 150€: FREE OF CHARGE
Bosnia-Herzegovina, Bulgaria, Finland, Greece (excluding all islands but Crete), Iceland, Norway, Romania, Serbia.
Delivery in 4-12 business days (after shipping).
Up to 199.99€: 28€
Equal or Above 200€: FREE OF CHARGE
Other destinations – Delivery in 6-12 business days (after shipping)
Up to 349.99€: 29.50€
Equal or Above 350€: FREE OF CHARGE
Customs and import duties:
Non-EU orders may be subject to VAT, Customs Duties or other country-specific taxes payable by the addressee at the time of delivery. Orders placed via JEF’s Online Store has made according with Delivered Duty Unpaid (DDU) Incoterm. This means that on non-EU orders, VAT is not included on the final value paid for the order nor any customs duties and / or taxes. Such duties/fees, if any, will always be paid by the customer. For more information about delivering an online order to your country, please contact your local customs office.
EXCHANGES AND RETURNS
Within a term of 15 days upon receiving your purchase, you may exchange / return the item through the website. Within this 15-day period, you may select the intended refund mode according to alternative situations. You may choose a cash refund (for which you must provide us your IBAN) or a voucher that can be used to make purchases in the online store for 6 months.
Before returning, please make sure that:
The item may not have been used, washed or damaged;
The item must be in its original packaging and have its tag on;
Shall only be accepted returns made within 15 days of the date of delivery;
The above conditions must be met in order for JEF to be able to analyze the refund of
the item, under penalty of JEF justifiably refusing it.
For the respective refund you must fill out the return form, which is available on the website, as follows:
Login to your Account;
Under “My Account” access the menu “Exchanges and Returns”;
Select the respective order;
Next, click on “Exchanges and Returns” option.
Fill out the “Exchanges and Returns” form, print it out and place it inside the package along with the item.
You will receive an email with a DPD label, glue it on the parcel making sure all old shipping labels have been removed.
Select the DPD Pick Up store that suits you best, through the link:
To complete the online item(s) exchange process, address the item(s) to the following address: Rua Alegre, 60, 4580-402 Gondalães PRD, Portugal.
JEF has at your disposal different payment methods: ATM (Portuguese Cards), Credit Card (VISA, MasterCard, VISA Electron) and PayPal.
You may pay for your order using any ATM network or the Homebanking service of your Bank, using the entity and reference provided by JEF when completing an order. Payments are due within 24 hours, after which orders are automatically cancelled.
Is it safe to buy online from JEF?
Yes, the JEF website has a responsibility commitment to its visitors, protecting their personal data based on encrypted data transmission through a secure Multicert Certified HTTS protocol.
What currencies does JEF support?
All orders are placed in Euro (€), with payment processed in this currency. Please keep in mind that if your bank account is in another currency, the exchange rate used to debit your account will be automatically set by your Bank/ PayPal and not by JEF.
Prices herein are to be understood in euros, with taxes and fees included. All prices displayed include VAT (where applicable) at the applicable legal rate. JEF reserves the right to change prices and specifications without notice.
By Newsletter it is understood the e-mailings, promotional offers, institutional newsletters, and company information sent directly to the User’s mailbox. Users can manage their subscriptions on their Customer Account, on JEF’s website.
The JEF Newsletter is exclusive to the JEF brand website.
All content presented on this website is the exclusive property of JEF.
APPLICABLE LAW AND COMPETENCE
To these General Terms and Conditions of Sale is applicable the Portuguese law.
In the lack of agreement between the parties, any dispute arising from the aforementioned General Terms and Conditions of Sale shall be submitted to the competent Portuguese court.
JEF undertakes to protect your privacy and make your shopping experience as enjoyable as possible. This statement is only applicable to the JEF website, governing the collection and processing of our customers’ personal data. By browsing the JEF website, you are accepting the practices described in this statement.
PERSONAL DATA COLLECTION
Your data is collected for two reasons:
1st – To process your order
2nd – To provide better service
We will send you emails to keep you up to date on the status of your orders. You will also be given the possibility of unsubscribing from all our marketing communications.
Personal data collected by JEF:
1 – Email Address;
2 – Name;
3 – Address(es): Home and / or work;
4 – Tax Payer Number;
5 – Telephone Number;
6 – Country and / or City;
7 – Date of Birth.
Please keep in mind that when disclosing personal data on JEF’s public media, such as Facebook, Instagram and Twitter, this information may be viewed and used by third parties.
Note: JEF does not access any personal information posted on its customers’ own web pages.
USE OF YOUR PERSONAL DATA
JEF collects and uses your personal information to manage the www.jefstore.com website and to provide you with services that have been required. Your personal data is also used to keep you informed of new products and/ or services available on our site and our affiliates. You may also be contacted in the context of questionnaires and surveys, to find out your opinion about the services provided or about new services we may offer.
JEF does not sell or discloses its customer data to third parties. However, you may be contacted on behalf of our business partners about some offers that may be of interest to you. In these cases, your personal identifiable data (name, email, address and telephone number) will not be transferred to third parties but shared with partners who will help us to develop statistical analyzes (via email or letter), customer service or deliveries/ collections. All such intermediary partners are prohibited from using your data for purposes other than those listed above and are obliged to maintain their confidentiality.
JEF does not use or disclose personal information without your explicit consent.
JEF keeps track of the pages our customers visit within www.jefstore.com to establish which services/products are most in demand. The data collected is used to provide targeted services to customers who are interested in certain areas of our site/item.
JEF will only disclose your personal information without your consent, if required by law or, in good faith, believes it to be necessary:
(a) Pursuant to some decree-laws or legal notices about JEF or the website;
(b) Protect and defend rights and property of JEF;
(c) Act under special circumstances to protect www.jefstore.com users or the general public.
JEF uses automatic data collection systems such as cookies. A cookie is a device transmitted to an Internet user’s hard drive. Although cookies do not contain intelligible information, it allows us to link an Internet user to their personal information. Cookies are disclosed by our servers and no one can access the information contained therein. Only JEF has access to the information collected by cookies, collectively and anonymously, in order to enhance its services and those of its site in line with the needs and preferences of users and to allow for web pages to be personalized.
SECURITY OF YOUR PERSONAL DATA
JEF stores the personal information provided by you on servers that are in a secure environment, protected from unauthorized access, use or disclosure. When personal information (such as credit card number) is submitted on the payment web page, it is protected by Secure Socket Layer (SSL) encryption and verified by Digicert.
JEF’s online store is owned by the company CRS II, SA, physically present and headquartered at Rua das Murças, 15, 1st Floor, 9000-058 Funchal under the sole registration and legal entity number 514374675, registered in the Commercial Register Office of Funhal, with the share capital of € 50,000.00.