Alternative Dispute Resolution

In the event of disputes, consumers may turn to the Alternative Consumer Dispute Resolution entities identified in the Portuguese consumer portal, www.consumidor.pt, or the European Online Dispute Resolution, https://webgate.ec.europa.eu/odr


The existing alternative dispute resolution entities are as follows:


CNIACC – National Center for Consumer Conflict Information and Arbitration


Email: cniacc@unl.pt


Website: http://www.arbitragemdeconsumo.org


Center for Consumer Conflict Information and Arbitration of Algarve


Geographic scope – agreements entered in the District of Faro


Email: apoio@consumidoronline.pt


Website: http://www.consumidoronline.pt/


Center for Consumer Conflict Information and Arbitration of Coimbra


Geographic Scope – agreements entered in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.


Email: geral@centrodearbitragemdecoimbra.com


Website: http://www.centrodearbitragemdecoimbra.com


Center for Consumer Conflict Arbitration of Lisbon


Geographic scope – agreements entered in the Metropolitan Area of Lisbon: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.


Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt


Website: http://www.centroarbitragemlisboa.pt


Center for Consumer Conflict Information and Arbitration of Porto


Geographic scope: agreements entered in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.


Email: cicap@mail.telepac.pt


Website: http://www.cicap.pt


Center for Consumer Conflict Arbitration of Tagus Valley/ Arbitral Tribunal


Geographic scope: agreements entered in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.


Email: triave@gmail.com


Website: http://www.triave.pt


CIAB –Center for Consumer Conflicts, Information and Arbitration


Geographic scope: Amares, Arcos de Valvedez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.


Email: geral@ciab.pt


Website: http://www.ciab.pt


Center for Consumer Conflict Arbitration of Madeira


Email: centroarbitragem.sras@gov-madeira.ot


Website: http://www.srrh.gov-madeira.pt

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